1 reviews | Active since May 2016
Attitude adjustment
<p>The customer service at CNA Mooirivier mall in potch is up to ****. To smile uses less muscles than to frown and to be a ***** about the till machine not working! Only 1 out of the 3 machines I saw worked. Yet no one has the initiative to call the supervisor and tell them its broken. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Mooi River management to address as our valued customer is not happy that the store staff members were not friendly when assisting our valued customer and the was only one till working, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Mooi River management to address as our valued customer is not happy that the store staff members were not friendly when assisting our valued customer and the was only one till working, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,