CE
Chantel E
1 reviews | Active since Oct 2015
13 Oct 2015, 14:09
Ask for service got told on lunch
My mother and I went to CNA to look for a certain book for my son's birthday which is on the 14 Oct asked for a<br> Someone to help us as there was no one on the shop floor. The security guard said he will get someone as he said that a tall skinny man ran past us so we ask if he could help no he is going out on lunch. And when we asked for his name he turned around and went back in to the office. The security guard tried to apologise but I don't see why he did nothing wrong. No more CNA us.
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CNA's replyOfficial
16 Oct 2015, 11:55Hello Chanye123,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to address with staff.
The reference for your query is as follows; ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to address with staff.
The reference for your query is as follows; ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
CNA's reply16 Oct 2015, 11:55
Official
Hello Chanye123,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to address with staff.
The reference for your query is as follows; ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration of not receiving the assistance you require.
Kindly be advised that the concerns you have raised with us have been forwarded to the stores management to address with staff.
The reference for your query is as follows; ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***