Appalling service.
<p>Terrible service received from Crystal Valentine (as per tax invoice) on 17/02/2017. I don't know if she might be experiencing personal problems, but clearly customers are an intrusion on her day, extremely rude and condescending. I have worked in retail for many years, and find this unacceptable. </p>
Thank you for taking the time to share your experience, it is indeed very disappointing that you were treated in this manner. We have not lived up to the C N A Brand experience, I have escalated the matter to management who will be in contact with you as we could not get hold of you telephonically.
Once again I apologise and trust you will give us an opportunity to make it right.
***/GO
Kind regards
The CNA Customer Experience Team
Best regards,
Thank you for taking the time to share your experience, it is indeed very disappointing that you were treated in this manner. We have not lived up to the C N A Brand experience, I have escalated the matter to management who will be in contact with you as we could not get hold of you telephonically.
Once again I apologise and trust you will give us an opportunity to make it right.
***/GO
Kind regards
The CNA Customer Experience Team
Best regards,
We have escalated the complaint to the C.N.A Northern Cape Mall management to address as our valued customer is not happy that the consultant Crystal Valentine was rude to our valued customer, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Northern Cape Mall management to address as our valued customer is not happy that the consultant Crystal Valentine was rude to our valued customer, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Northern Cape Mall management to address as our valued customer is not happy that the consultant Crystal Valentine was rude to our valued customer, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Northern Cape Mall management to address as our valued customer is not happy that the consultant Crystal Valentine was rude to our valued customer, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,