Another round of poor service from CNA Online - incomepetent as ever

I ordered from CNA Online and when I opened the package, an item was missing. Trefoil Brush Paint Set, 5 Piece ********** 8.

I logged a complaint and received and email the next day to check the status of the order. Yes - the order had shipped. I know that.

I sent another complaint asking for someone who is not mentally impaired or a supervisor to respond. I want the items shipped or credited to my account. I received and automatic response and am still waiting.

It is not an expensive item, but I am charged for it and did not receive it. This had happened before with order ending in 18201, where I had to go to a physical store and return defective items to receive a gift card (not an account credit), which was invalid when I tried to use it - losing the money and the items I needed.

All I want is for this to be resolved [via email to have proof in writing], whereupon I am closing the account, never to shop from CNA or Edgars again (online or irl). I highly recommend this course of action for a more tranquil existence.