MS
Marianthe S
1 reviews | Active since May 2015
08 May 2015, 11:52
Another Bad CNA Experience
I decided to give CNA another chance today - bad idea! I went in to buy one magazine and was at the till for about 20 minutes (this was after waiting in line) only to be passed from attendant to attendant because trying to use the points on my Thank You card was apparently very complicated. This is the third time I've tried to use my points (at various branches on different days) and been denied (after giving A LOT of personal details). When I told them to throw the card away and just let me pay, they started helping other customers and tried to use two different tills. How hard is it to buy one magazine!? I eventually walked out without the magazine. I'm tired of incompetence from CNA
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Replies (1)
CNA's replyOfficial
11 May 2015, 14:15Hello Marianthe ,
Thank you for bringing this matter to our attention,we apologise for the inconvenience caused to you. Kindly note that your concerns regarding the lapse in service you experienced at CNA Sandton City has been escalated to the relevant management team to address accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Thank you for your feedback and we look forward to your continued support.
Your Reference Number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention,we apologise for the inconvenience caused to you. Kindly note that your concerns regarding the lapse in service you experienced at CNA Sandton City has been escalated to the relevant management team to address accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Thank you for your feedback and we look forward to your continued support.
Your Reference Number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
CNA's reply11 May 2015, 14:15
Official
Hello Marianthe ,
Thank you for bringing this matter to our attention,we apologise for the inconvenience caused to you. Kindly note that your concerns regarding the lapse in service you experienced at CNA Sandton City has been escalated to the relevant management team to address accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Thank you for your feedback and we look forward to your continued support.
Your Reference Number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention,we apologise for the inconvenience caused to you. Kindly note that your concerns regarding the lapse in service you experienced at CNA Sandton City has been escalated to the relevant management team to address accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Thank you for your feedback and we look forward to your continued support.
Your Reference Number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***