1 reviews | Active since Jul 2016
After sales service at CNA does not exist.
<p>Last July I bought a cell phone for my daughter from CNA since they were the only store that had stock of the Sony M4 Aqua. I had a realy bad feeling about after sales service at CNA but I bought it nevertheless since it was her birthday.</p> <p> </p> <p> </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Canal Walk management for actioning accordingly as the Sony M4 Aqua was purchased in store and you are not happy with the after sales. A reference number for the formal complaint logged on your behalf is as follows ********** 196/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Canal Walk management for actioning accordingly as the Sony M4 Aqua was purchased in store and you are not happy with the after sales. A reference number for the formal complaint logged on your behalf is as follows ********** 196/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
After the post on helloPeter I got the phone back the very next day. I took it home to my duaghter who was ecstatic to have it back.
When we checked it was still not fixed :-(
The phone does not swtich off. It remains on permanently in SAFEMODE.
I guess I will now have to makea another trip to CNA to hand it in and be subjected to this all over again.
After the post on helloPeter I got the phone back the very next day. I took it home to my duaghter who was ecstatic to have it back.
When we checked it was still not fixed :-(
The phone does not swtich off. It remains on permanently in SAFEMODE.
I guess I will now have to makea another trip to CNA to hand it in and be subjected to this all over again.