After sales service at CNA does not exist.

<p>Last July I bought a cell phone for my daughter from CNA since they were the only store that had stock of the Sony M4 Aqua. I had a realy bad feeling about after sales service at CNA but I bought it nevertheless since it was her birthday.</p> <p> </p> <p>In May this year the cell phone did not startup and needed to be sent in for repairs. I took it back to CNA, they could not help me immediately becuase they needed the orginal sale docket. They could not retrieve this with my edgars card or surname. I had to go to edgars to have the sales record printed and return to CNA to hand in the phone.</p> <p> </p> <p>I waited for CNA to call me. After a month when they did not call I followed up. I was told that vodacom could not get hold of me to approve the repairs needed. I talked with a voadom repair center emplyee (on a thursday or friday) who then informed me the cell phone will be available at CNA the following monday. </p> <p> </p> <p><br />I went to CNA to fetch the phone only to be told that the phone is not ready and they will call me later once they tracked progress, They could not do this immediately since the query system from vodacom was down.</p> <p> </p> <p>I waited for a call the next day but did not get one. I called on wednesday only to be told that Vodacom could not give a specific date when the phone will be ready. I was horrified; and could not believe this drama which was unfolding. I asked to speak to the manager. Robin a (new store manager) agreed to follow up and get back to me that afternoon with a specific date. </p> <p> </p> <p>He did not and I called to follow up myslef. He said the systems were down and he will call me in the morning. He called in the morning to say he cant tell me specifically when the phone will be ready.</p> <p> </p> <p>Its almost 2 months after this and I went to the store once again mid July but still cannot get a specific date when the phone (which is under warranty) will be returned.</p> <p> </p> <p><br />My daughter cannot believe this is happening nor can I. I hope I can find real answers from real people in CNA with this complaint on this platform. </p> <p> </p> <p>Going to the store or speak to the store personal is not helping</p>