FH
Floripes H
1 reviews | Active since May 2013
09 Mar 2016, 14:11
Acer laptop
bought laptop from CNA on Edgars account on the 10/02/2015 for R5499.00 and a year later the mother board has blown , quote is R6853.79 to fix it, gave laptop in to fix on 17/2/16 7 days after 1 year warranty. spoke to area manager Mr Gavin Gunkel *** and emailed him on [Email Removed] but he says there is nothing he can do, bear in mind that I have been a Edgars customer for about 30 years . He also said even if it was within the year warranty would not cover it because it could be power search. Very unhappy customer . No one buys a laptop and a year later has to replace it. Acer ref number to repair HVC02376 tel *** name Celist.
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CNA's replyOfficial
09 Mar 2016, 15:45Hello madeira,
We thank you for bringing this matter to our attention. We have escalated the complaint to the Blue Route Tokai management for actioning accordingly as t you stated that you are still no happy with feedback from Mr Gavin Gunkel on the faulty laptop concern . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have escalated the complaint to the Blue Route Tokai management for actioning accordingly as t you stated that you are still no happy with feedback from Mr Gavin Gunkel on the faulty laptop concern . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply09 Mar 2016, 15:45
Official
Hello madeira,
We thank you for bringing this matter to our attention. We have escalated the complaint to the Blue Route Tokai management for actioning accordingly as t you stated that you are still no happy with feedback from Mr Gavin Gunkel on the faulty laptop concern . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have escalated the complaint to the Blue Route Tokai management for actioning accordingly as t you stated that you are still no happy with feedback from Mr Gavin Gunkel on the faulty laptop concern . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,