Accused of lying

<p>On the 4th for March 2017 I bought a PS4 console which has a special of a free game Horizon zero dawn, when opened the sealed case there was no CD inside, I immediately called the store it was answered by the store manager his name is Sanesh, he tell me I need internet to download the game and laughs, I then called Mall of Africa CNA, the lady took my number and said she will call me back, she called me back told me the should have been a CD in the case.</p> <p> </p> <p>On the 5th of March 2017 called CNA Lakeside where I bought the game a lady told me to bring in the case they will replace, then I got to the store they checked another sealed same game, there was a CD inside then they escalated to Sanesh he came took the case disappeared for 30 min then came back with pompous attitude told there should have been a game he has never experienced this and they need to investigate accused of me of lying bout the CD not being inside, then asked a lot of silly questions, that man looked at me and undermined me he ended up replacing the game and was not even apologetic nor showing any quality of customer good service and I highlighted the fact that they should check all games before they leave the store instead of ridiculing customers by accusimg them.</p> <p> </p> <p>Sanesh is unfit for being a store manager he needs more training on customer service the ladies on the floor give better service than him</p>