SG
SHA G
1 reviews | Active since Nov 2017
26 Nov 2017, 09:00
Account query
On the 28th of october 2017 i went to CNA in scottburgh mall to pay my edgars account.When i got into the store there was a young female cashier dancing and not concentrating on her job.I told her i am here to pay my account and i will be swiping my debit card for the R900 installment.Due to her not concentrating she enters on her system its a cash payment,she then goes on saying to me that i should go to the atm in the mall and draw the 900 rands.My response was No i am not going to walk to the other side of the mall to draw out cash.I clearly stated card payment.The manager comes in and reverses it,then i swiped my card for R900.That R900 was taken off my nedbank account and however edcon/edgars did not deduct it off my account balance.I call the manager at CNA yesterday the 25th of nov because i noticed that my balance on my edgars account is wrong,manager responded by saying to me she can not help,its not her fault and that i must call the number back of my edgars card.These people at CNA in scottburgh mall needs to catch a dam wake up.They are idiots!!!!!!
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CNA's replyOfficial
27 Nov 2017, 13:13Thank you for sharing your shopping experience with us.We apologise for the lapse in service as well as the system error instore with your account payment which will be addressed .
We can confirm that the payment of R900.00 was received on your Edcon account for the 28/10/2017.
Kind regards
The Edcon Customer Experience Team
Best regards,
CNA's reply27 Nov 2017, 13:13
Official
Thank you for sharing your shopping experience with us.We apologise for the lapse in service as well as the system error instore with your account payment which will be addressed .
We can confirm that the payment of R900.00 was received on your Edcon account for the 28/10/2017.
Kind regards
The Edcon Customer Experience Team
Best regards,
SG
SHA G's updateReviewer Update
28 Nov 2017, 06:07If yourll say the R900 was taken off my account whats taking yourll so long to dam sort it out.It really shows how useless and slow edcon is.Matters like this should not take long to resolve especially when the error was made by edcon group.I will wait till friday and dare its not sorted out i am going the legal route.Take it however yourll like.I am highly ****ed off!!!!!!!
SG
SHA G's update28 Nov 2017, 06:07
Reviewer Update
If yourll say the R900 was taken off my account whats taking yourll so long to dam sort it out.It really shows how useless and slow edcon is.Matters like this should not take long to resolve especially when the error was made by edcon group.I will wait till friday and dare its not sorted out i am going the legal route.Take it however yourll like.I am highly ****ed off!!!!!!!