1 reviews | Active since Jul 2015
50
I went to CNA store on the 13 July 2015 time: 14:00 I wanted to buy a new book to read using my edgars account card so I search the book. I found two books that I liked and couldn't decide which one I like so I took a picture of the other book 's author so dat I could not forget it when I come back to buy the second book.then a security which was on shift at that time came and told me that I was not allows to take pictures of the product in the store then I apologized and deleted the picture.he then carried on that if I continue with was doing he will hit me with his stick that he was holding.I continued to apologize to him.then I continued to look at other books in the store while doing that he followed me through out the store as if I was a ***** I got upset but did not ssay anything ,what ****ed me off is that he told the workrs in the store that he want to chase me out of the store.I was very ****ed of and didn't even buy the book that I wanted since I was also uncomfortable because the workers at the store were watchn everything I was doing.then I decided to leave and for the first time ever at CNA I was asked for my bag to be searched but not the other customers.
Thank you for highlighting the flaw during your recent visit to our CNA Pinetown store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we will be taking steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Thank you for highlighting the flaw during your recent visit to our CNA Pinetown store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we will be taking steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
