AK
Albert K
1 reviews | Active since Jul 2011
28 Aug 2015, 17:19
5 Day Deal Dash - and no stock!
The advertised MTN cellphone for R99.90 was 'out of stock' 2 days after advertised. But according to the customer care line ***) none of the branches ever received stock, and nobody call tell me if or when any stock will arrive at all! No doubt a wasted ad, and an irritated client... this is not the first time this happened to me in CNA, so I will avoid stores like this in future.
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CNA's replyOfficial
29 Aug 2015, 14:56Hello rivoniaAFK,
Thank you for bringing this matter to our attention. We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Marketing team directly. However we need to advise that one of the Terms & Conditions of the sale is that *Offers available at selected stores while stocks last.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Marketing team directly. However we need to advise that one of the Terms & Conditions of the sale is that *Offers available at selected stores while stocks last.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
CNA's reply29 Aug 2015, 14:56
Official
Hello rivoniaAFK,
Thank you for bringing this matter to our attention. We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Marketing team directly. However we need to advise that one of the Terms & Conditions of the sale is that *Offers available at selected stores while stocks last.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Marketing team directly. However we need to advise that one of the Terms & Conditions of the sale is that *Offers available at selected stores while stocks last.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***