4th Complaint, still no refund, delivery or call!

I get no joy from online who took my money and didn't deliver the item from my order 4 Jan. 11th Jan I lay a complaint, no response. 19th Jan another, still nothing and nothing on all my emails and telephone calls. 28th again and they give this ref 160092/GO and say someone will contact me for a refund as the item was out of stock. NO ONE HAS CONTACTED ME! No one gets back to me. They take your money and couldn't care less. The item STILL shows in stock as off today. I took a screen print. they just want my money and don't want to give it back or give me the item I PAID FOR! DO NOT USE CNA ONLINE. There is NO service from them, they don't care and will just take you for a ride. their management will not speak to you or assist. I have now laid a formal complaint at the consumer rights board. I will put this in every newspaper and social media site that I can. WORSE COMPANY EVER. WHY MUST I BEG FOR MY MONEY BACK OR THE ITEM I PAID FOR! They have NO ETHICS.