SB
Samantha B
1 reviews | Active since Jan 2016
05 Jan 2016, 06:13
2 weeks and NO refund
I am extremely disappointed with CNA's online store. On the 15th Dec I placed an order for a Disney infinity 3.0 Xbox one starter set. On the 28th Dec I had still not received my order, which had been paid for. I made several phone calls to CNA online and got told it was out of stock. I asked for the order to be cancelled on the 28th and told the refund would be received within 72hours. A week later and NO refund has been received. Calls were made again yesterday and was told I would receive feedback during the day. I would just like my R900 back. Please advise. Thanks
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CNA's replyOfficial
06 Jan 2016, 08:59Hello SamBothma,
Please accept our sincere apologies for any frustrations occurred due to this incident.
It is with great displeasure to hear that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in processing your refund. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team for processing. Once your query has been finalised final feedback will be provided to you shortly.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
It is with great displeasure to hear that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in processing your refund. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team for processing. Once your query has been finalised final feedback will be provided to you shortly.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply06 Jan 2016, 08:59
Official
Hello SamBothma,
Please accept our sincere apologies for any frustrations occurred due to this incident.
It is with great displeasure to hear that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in processing your refund. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team for processing. Once your query has been finalised final feedback will be provided to you shortly.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
It is with great displeasure to hear that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in processing your refund. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team for processing. Once your query has been finalised final feedback will be provided to you shortly.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***