15 Days - still no delivery

After placing my order with payment on 02 December on the CNA website, I received the confirmation email that delivery would take between 2 to 5 working days. All items ordered were IN STOCK so there should be no reason for any delays.<br> <br> It has not been 15 days and I have received NO delivery and NO responses to emails querying this. Just the automated response.<br> <br> The communication is non existent once you place your order and they have your money. How do I even know if I will have this package before Christmas??<br> <br> I just want the parcel delivered please... don't bother with calls to apologise. Just give me what I have paid for please! In good condition and fast. PLEASE!<br> <br> <br>