LB
Lizette B
1 reviews | Active since Aug 2009
10 Oct 2015, 11:38
13 Weeks in Repairs
I bought a cell phone in December. It has been in repairs for 13 weeks (3 times for the same repair) and it is broken again, within a week of receiving it back. They keep saying there's nothing wrong with it. They keep passing the buck to Vodacom. They never call us when the phone is back from repairs. This is absolutely unacceptable. I've had it. I want a new phone in it's place because there clearly IS something wrong with this phone. The screen works only intermittently. I need it replaced TODAY.
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CNA's replyOfficial
13 Oct 2015, 11:26Hello Lizette Ba,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the store manager who will look into the matter and advise you accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the store manager who will look into the matter and advise you accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,
CNA's reply13 Oct 2015, 11:26
Official
Hello Lizette Ba,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the store manager who will look into the matter and advise you accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the store manager who will look into the matter and advise you accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,