10 000 thank u points promotion magazine purchase
I would like to lodge a complaint on false advertising.<br> <br> CNA sent me an email saying that I would earn 10 000 points when spending R150.00 on ANY magazine purchase during the month of April between 15th and 30th April.<br> <br> On 17th Apr I spent R209.90 on magazines, and the Walmer Park CNA refused to give me the points as advertised! <br> <br> Please fix this soonest, looking forward to your feedback.<br> <br> Thanks<br> Lea-Anne<br>
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CNA's replyOfficial
19 Apr 2016, 13:57Hello alexanl,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Walmer Park management for actioning accordingly as the purchase was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Walmer Park management for actioning accordingly as the purchase was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
CNA's reply19 Apr 2016, 13:57
Official
Hello alexanl,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Walmer Park management for actioning accordingly as the purchase was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Walmer Park management for actioning accordingly as the purchase was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.