DELIVERY FAIL & WORST CUSTOMER SERVICE EVER! I wasted a day of leave!

Company Name: CN Express

Poor Customer Service

I am absolutely furious about the incompetence displayed by your company regarding my delivery. The delivery was scheduled for 8/12/2025. Because I needed to sign for this package, I took a day of my hard-earned annual leave just to be home and available. This is a massive inconvenience you already caused.

Then, at about 5:00 PM, after waiting all day, I got a notification that the delivery was just... cancelled/failed. No call, no email, no attempt to deliver, and certainly no explanation! When I tried to call your customer service immediately afterward to figure out what was going on, it got even worse. I was put on hold for ages and then, unbelievably, the agent just hung up on me. This isn't just poor service—it’s disrespectful and utterly unprofessional. You cost me an entire day of valuable leave time, and then you treated me like a nuisance on the phone. This is unacceptable!

Required Resolution: Guaranteed Delivery: I need this package delivered on ASAP . I need a firm guarantee and confirmation of the time slot. Compensation for Time Wasted: I require appropriate compensation for the full day of leave I was forced to waste. Your company failed to uphold its most basic commitment. I expect a prompt reply from a manager or senior representative, along with a concrete plan to fix this immediately. Ntokozo *** Tracking Number: CN***