Inefficient and unprofessional

<p>Just wondering if anyone else out there is feeling as annoyed and frustrated as I am by CMS' lack of professionalism and inefficiency. I have had a problem with my alarm system since September. When a number of technicians were unable to sort out the problem, I phoned the centre to speak to a manager about the problem. I was told the manager was unavailable at that time, but she would return my call. Six weeks later I am still waiting for the call to be returned!</p> <p>Eventually the cause of the problem was discovered in December, just before Christmas. It could not be fixed at that time because of shortage of staff over festive season, which I understand. I was told it would be seen to at the beginning of the year. So far two appointments have been set up but no-one arrived on either occasion. Did I receive a phonecall explaining the no-show? Of course not - that would suggest that CMS considers their customers' time as important. Neither was there any apology for the fact that on each occasion I had to re-arrange other appointments in order to be availale for CMS. </p> <p>The response teams and the people manning the control room at CMS are fantastic!!! They go far beyond their duty and are always friendly and helpful, irrespective of the time of day or night that you phone them. It is only because of them that I have not cancelled by contract with CMS. Such a pity that their excellent record is spoilt by a department that has no concept of what customer service means. </p>