Disgusting Service

I joined on the 1st of May and have only had endly issues.

I was called at 19:24 to say my alarm went off.

I hear nothing from CMS till 21:07 and the 21:32 to inform me they can't gain access to my premises.

Managers have been to my premises as the last time they went to 44 instead of 43. They never mentioned there's an issue gaining access, tonight there is an issue.

But it takes CMS over an 1 hour and a half to call me to inform me. They can't say what or where they have been in that time.

Your service and customer care is non existing.

My guy the other night couldn't activate the alarm and I was told he had to wait as they couldn't get hold of the technical support guy.

I'm beyond shocked at the service. Last night the alarm at my other premises went off and I asked who pressed the button as I have 26 remotes and the rude gentleman said I'm not there and I didn't press it so I don't know. Well I took his head off as I told him if he knew his job he'd know it's a work premises. But the audacity to talk to a client in that manner.

I'm over their attitude and no service