ABSOLUTELY NO SERVICE

I wrote to CMS on their Facebook page on 26/10 and then reminded them to reply to me on 28/10. I got a message from them saying it will be escalated to management, but up to date I haven't had any feedback. I will copy my message sent to their Facebook page: I am so disgusted in the service we are receiving from CMS. We were promised the best service when when your salesperson wanted to sign us up but your service is extremely bad. We have had numerous alarm activations and everytime your control room phones us we ask them to phone us back with feedback. We have to ask for feedback as a few times your security guards didn't pitch. We have to phone back everytime for feedback. Tonight is now just another example of your bad service. We had an alarm activation at our company premises at 16h58 and I asked Ronnie to phone back with feedback. Off course he didn't. I phoned CMS at 18h07 to check if everything was ok only to be told by Ronnie that he hasn't heard back from his patrol man. Really?? More than one hour later. Shocking thing is that this is not the first time that this has happened. We were called by a manager 2 weeks ago about this same thing and he made empty promises. What will happen if I was burgled in the almost 2 hours that went past before anyone cared to investigate? We only got feedback now at 18h43 to tell us everything is ok. They only visited our premises now. What absolutele *******. I understand it was raining but that doesn't stop ********* and it shouldn't stop your patrol man. I went to the trouble of going onto Hellopeter and searching your company name. I shouldn't have done that as it seems you don't have a very good track record. I understand a lot of people are moving over to Mamba / PHP and I understand why. We pay a lot of money for our safety and the safety of our belongings and if we don't get what we pay for why do we even pay? We have been a client of yours for more than 10 years. I currently have a problem with my alarm system at home bit I am contemplating not getting CMS out to fix it but to rather move to another security company if this is the service I receive at my company. My company address is **********************. I expect a reply from you soonest regarding this matter as it is absolutely unacceptable.