WAITING FIVE MONTHS FOR A RESPONSE FROM THE DEALER OR THE CMH FRANCHISE MANAGER

1. On 05-05-17 I took my my motor 2014 Volvo XC60 to CMH Volvo Cars in Arcadia for the repair/replacement of the drivers' door lock after waiting for two months for the parts to arrive. 2. When I collected the vehicle that afternoon, I noticed that my fitted dash cam was missing. CMH security and workshop personnel confirmed to the Service Manager that the vehicle came in with the dash cam in place. 3. The Service Manager then told me that the dash cam would be replaced and asked me to get a quotation for him. I gave him two quotations some days later, together with the original packaging of the cam and he then asked me for my banking details. 4. Thereafter, I stopped at the dealership on various occasions to enquire about progress on this matter and received all sorts of promises and excuses and one e-mail that acknowledges their liability (Soos ek gese het, ek is besig om my beste te doen om of u geld terug te gee of n nuwe dash cam te koop). 5. After getting no response for three months, I started sending the Service Manager e-mails, to which I got no response and then sent two further e-mails to the Franchise Manager at CMH . Again no response. 6. After five months I have not been able to elicit any response from the Dealer or the Franchise Manager. This is not an isolated case and I find it a pity that an excellent vehicle is burdened by pathetic after sales client service. My chain of e-mails is available for anyone who is interested!!