Anything to make a sale hey!!!

The Start of the Process went off smoothly really appreciated the service and attention to detail from Mark and Elzaan getting the financing, however when it came to taking delivery, licensing and registration it all fell apart, Mark Williams mentioned new tires in the Sales pitch, when I received the Vehicle it was 50% used, I called and he then made excuses as to why it wasn't as promised, then the car needed to be licensed and registered, I told them from the beginning that I had personalised plates and that it was going to be a process to get this done and Mark again promised that they would refund me for this. Now after completing this they refuse to pay for the personalised plate swop over, even though they did not have to pay for me to make new plates which is part of the agreement. All I can say great Sales pitch... poor follow-through. Glad I don't have to service my vehicle with them who knows what will be next...