Some Volvo CMH Umhlanga employees need to learn a thing or two about customer care.

This morning just after 8.30 AM I called CMH Volvo Cars Umhlanga for simply a copy of a service record with them. My car was involved in an accident where two of my relatives passed on and it was a right off. We couldn't get to the service book inside the wreckage, hence my call to CMH Volvo Cars Umhlanga this morning. My inquiry was forwarded via email to a certain Bridget at their service department and up until 12 PM, I was contacted by them or received what I had asked for. As I type this, I called again and got through to her and she was very quick to tell me she's busy with a client and has been busy with one, which is fine, but I again asked for the service record to be emailed to me and after confirming my email, just before 1 PM, she still hasn't emailed me. What's making me write this is I was made to feel unimportant, by her very dismissive tone when she spoke to me over the phone as if to say what I'm asking for right now doesn't matter. In the entire service department at Volvo CMH Umhlanga no one has been able to email me a simple copy of a record of my service with them. I asked for it at 8.30 AM as it's needed by insurance for my claim to move forward. I am hugely disappointed.