Unfortunately one branch customer service can change your mind forever on a brand!!

Unfortunately I own a Volvo for the third time now my car has to wait for a "pipe" from Sweden - don't Volvo stock any parts in South Africa. the worst of all is the service - the manager at Volvo Silverlakes service department - Phillip - after our telephone conversation yesterday just after 3 o'clock - that's when they informed me my car had to stay there for weeks again, although it has been there since just before 8 the morning - he promised to phone me back to make arrangements for a car - it is the next day 10 o'clock and still I have not recieved one call from him - my daughter is actually dancing in Durban tonight and we had to shuffle and make quite a lot of arrangements - but they don't even have the customer service to phone me bac**** It is actually the 3rd Volvo I own - but definitely the last!!!!!!