Poor Service and quality on XC90

This review is posted to warn prospective buyers of the Volvo XC90 "flagship" model and to share my experiance with Volvo Bryanston.

I purchased a vehicle [Volvo XC90 Inscription, 2017, odometer reading 28,332 km] from CMH Volvo Bryanston for an amount of R 819 973.08 on 26 July 2018.

On collection [after payment of the full purchase amount] the vehicle had more than 40 defects [not identified during the claimed 101 point Volvo checklist] and it later expired that the vehicle did have “comments” on the Volvo System and was in fact involved in an minor accident although not declared at time of sale. It was evident from the defects list that the vehicle was abused by the previous owner and not in a “Brand New Interior and Exterior Condition” as advertised by Volvo and that I was misled by CMH Volvo that did not declare all relevant information on the vehicle prior to purchase.

I took the vehicle back to Volvo Bryanston for repairs on various occasion and after about 3 months most of the original purchase defects was repaired. Some of the defects included park light and PDC's that have fallen out. Following these repairs I experienced seatbelt failures, brake lining failures directly after service, worn tyres, wheel alignment problems, front suspension bush failure and various rattles on the vehicle [current odo ± 66,000 km].

Since purchase I have taken the vehicle back to various service providers and/or to Volvo Bryanston [and again collected the vehicle] on at least 20 occasions in a period of approximately one year. During the period of ownership, the vehicle was not available for my use for a period of at least 40 days. I have incurred huge losses [in time and actual costs] in the return of this vehicle for repairs related to a defective vehicle and poor workmanship.

I expressed my dissatisfaction with the vehicle in various correspondence to Volvo and I have lost complete trust in the Volvo brand and in the vehicle purchased. I paid R 819 973.08 for a vehicle that continuously present quality problems and the poor service received from Volvo Bryanston further attributed to my misfortune.

After a year and 37000 km Volvo Bryanston offered me a trade in of R500,000 for this vehicle so be aware that you will loose 40% [R350,000] in value within a year on Volvo's flagship model. Also note that the chamber on the XC90 cannot be adjusted without stripping some body parts and this can only be done by Volvo. Also note that you will fork our R35k for a replacement windscreen and OEM windscreen do not work.

Anyone is welcome to contact me and I will share a detailed report that was send to the Ombudsman.