HO
Hannes O
1 reviews | Active since Aug 2014
16 Mar 2023, 10:06
A dealership with poor service and very limited capability. (The unreliable Haval cars does not help)
This is a business that has no idea what customer service means and mix that in with an unreliable car and a lack of capability to resolve technical issues. What a disaster. I had a H2 Haval with 50 000km on the clock that kept breaking down and just started shaking without any power. We were send back home with the car 5 times over the last year with feedback that the car is now fine. No it was not. To top it all of, they damaged the car with a truck wile in their shop over the last two weeks again. They then proceeded with repairs without my approval and the dealer principal was quick to let me know that they don't have to fix the damage according to their terms and conditions, but they already did it for me because they are verry nice. I have also now been waiting for the replacement of a aircon pipe on a H1 because according to the dealership, they wait very long for warrantee claim approvals.
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Replies (2)
Cmh Volvo Cars and Haval Silver Lakes's replyOfficial
16 Mar 2023, 16:39I take note but wish to respond. The Fault on Mr Oberholzer's Car is intermitted, and we can only fix it when a fault can be identified while with us. When his Car was with us the last time a Tow truck that offloaded another Car, unfortunately scuffed against his Car, it was not even us and accidents unfortunately do happen. After this incident Mr Oberholzer's wife who booked the Car in was immediately informed about the incident and we made excuse on the Towing companies' behalf, and we took responsibility, and the Car was fixed at no charge to Mr Oberholzer. As said, we made excuse about this and value all our customers and we always just try our best in terms of Customer Care and Customer Satisfaction, but sometimes things go wrong but we take responsibility and did not shy away from that.
Cmh Volvo Cars and Haval Silver Lakes's reply16 Mar 2023, 16:39
Official
I take note but wish to respond. The Fault on Mr Oberholzer's Car is intermitted, and we can only fix it when a fault can be identified while with us. When his Car was with us the last time a Tow truck that offloaded another Car, unfortunately scuffed against his Car, it was not even us and accidents unfortunately do happen. After this incident Mr Oberholzer's wife who booked the Car in was immediately informed about the incident and we made excuse on the Towing companies' behalf, and we took responsibility, and the Car was fixed at no charge to Mr Oberholzer. As said, we made excuse about this and value all our customers and we always just try our best in terms of Customer Care and Customer Satisfaction, but sometimes things go wrong but we take responsibility and did not shy away from that.
HO
Hannes O's updateReviewer Update
16 Mar 2023, 17:36This reply does not really address the issue of the dealerships inability to sort out a technical problem after several attempts over a year period or the long wait in repairing a vehicle that needs a simple aircon pipe and is still under warrantee. It becomes a real frustration when my wife refuses to drive the car because she is to scared that it will break down and leave her on the side of the road on her own. Here is only two of many examples of how this effects our daily lives. She had to make alternative arrangements for transport to pick up my kids from swimming practice in the evenings or cancel their lessons. She could not go and have lunch with her sister at the airport when see left for New Zealand. Good thing she didn't because it broke down again the next day. All of this because she was given a car from the dealership that according to them was perfectly fine. This is real life problems that doesn't disappear when someone says "we always just try our best in terms of Customer Care and Customer Satisfaction"
HO
Hannes O's update16 Mar 2023, 17:36
Reviewer Update
This reply does not really address the issue of the dealerships inability to sort out a technical problem after several attempts over a year period or the long wait in repairing a vehicle that needs a simple aircon pipe and is still under warrantee. It becomes a real frustration when my wife refuses to drive the car because she is to scared that it will break down and leave her on the side of the road on her own. Here is only two of many examples of how this effects our daily lives. She had to make alternative arrangements for transport to pick up my kids from swimming practice in the evenings or cancel their lessons. She could not go and have lunch with her sister at the airport when see left for New Zealand. Good thing she didn't because it broke down again the next day. All of this because she was given a car from the dealership that according to them was perfectly fine. This is real life problems that doesn't disappear when someone says "we always just try our best in terms of Customer Care and Customer Satisfaction"