CMH Used Car dealer uMhlanga Mount Edgecombe

I am very upset and gatvol with dealing with Used car dealers in Mount Edgecombe, I am a first time buyer , I went to this car dealer because I had trust and faith in them that I would purchase a vehicle then move on happily with my life, going into this contract with them was the worst mistake I have ever made, I am very unhappy, I purchase a Nissan Juke acenta 2013 model on the 16th of October, all I have ever experienced is a headache, my vehicle has a problem from within the first week, I had to return this care because I was told by Ajan that there is a mechanical issue that needs to be completed, so they took the car in did what they did then brought it back, as per the contract I signed with Ajan and Ashveer, it was made clear that I needed the rubber on the door to be fixed as it was not properly fitted on , next thing the car still needed to go get AA tested, I was made to sign the purchase agreement without this vehicle being AA tested, so I was told to bring the vehicle back so that it can be taken for AA testing, my husband went to their offices, then he was expected to drive the vehicle to get it AA Tested by Ajan, my husband refused saying that it is not his duty to go get that certificate, so Ajan went and got it done then the vehicle was brought back to me, next thing within 3 weeks of driving this vehicle I inform Ajan that this car is jacking up and when I got to a garage they checked , there was no oil in the car at all, then I informed him that how can you sell me a car with no oil in it and the water was not lasting at all, so Ajan arranged to pick up the vehicle from my work place few days later, I also sent an email informing his manager Gavin, as I was having continuous problems, at that time I kept asking Ajan to fix the rubber on the car he told me that I must go get the size from the closes parts shop since it’s not far from my work place, I told him immediately that that is not my job to do, this is what that they need to ensure that it is sorted out, I also started complaining about my petrol because they kept on taking my car and bringing it back with no petrol to completed something that they should of completed before giving me the free courtesy petrol which all went to their use not mine, My car was taken in again early December and had no vehicle, Ajan told me that it would only take a day or two to fix and return my car, next thing a week passes by, I called and told him that I need a curtacy car because this is now too long since they said they are still waiting for the part as there was an oil leak, and then I was told that they did a few more checks and found that the head gasket blew up, and was blaming me , but I told Gavin that this car was given to me without proper check as it had to bought in and out to their workshop for checks and the oil was empty and the water was also getting finished very quickly, as I was filling in the water two days later I had to fill in water, so I don’t understand how is it my fault, Eventually I was given a very ****py curtacy car a Mazda, and the lights don’t work at all, the only lights that work are bright lights, and the license disk has expired, of which I get tickets for, I am paying so much on my instalment yet I’m driving a year 2007 or 8 car which is not to the same vale as what I’m paying the bank for , this car has been parked from December with the dealer till date, I am still driving a ****pie car and still paying insurance for a vehicle that is just parked at their premises, I told Ajan and Gavin that I don’t want this vehicle any more as it has endless problems, and I don’t have faith in it anymore, Gavin also is of no help, I had to phone so many times sending emails with no feedback on my vehicle, when I phoned Gavin he told me that I can search for a car within their CMH group that I want then they will arrange to pull that vehicle and settle off the Juke Nissan then do paperwork for me to get the vehicle I want, so I went to their new opened Pinetown Used car dealer a nice lady helped me and she even gave us a test drive for the Polo , then immediate after there I drove to meet them and told them that I had found a vehicle then Gavin said, Ashveer must phone and request for that Polo , this was on the 15th of February, I phoned and spoke to Ashveer on the 19th asking for feedback regarding the vehicle I wanted, I was told that it had a buyer and the store manager didn’t want to release the vehicle, I want 3 months instalment paid back to me, because I am driving a ****pie car with an expired license disk and the night lights are not working, this puts me and my family at danger whenever I drive at night, and I want this Used car to settle off the Nissan Juke from my name as this is not in my possession and I don’t want to ever have to deal with them again, and I would never refer anyone to them because to them its only about the sale its not done to keep the customer happy at all, im tired of nagging them for my vehicle, want this settled. Below are the emails I had sent to Gavin with no feedback ever

Palnoca Massango <***> Tue, Nov 17, 2020, 2:43 PM to gavine Good day Gavin

I don't want to deal with Ajan anymore , i keep going back and forth, i constantly keep calling him for feedback and i don't get any joy with the feedback i get from him because he doesn't keep to his word, and we are running in circles , i am so tired of calling him to ask for the below concerns.

I need you to pick up the vehicle, and check it out for the below concerns, i need this sorted out ASAP since the car was actually booked in for today , i don't understand why i should wait for next week again as my concerns are overdue.

1. Rubber on the door needs to be sorted out as per our contractual agreement, i cannot go around checking for the rubber, you need to sort this out.

2. Car was jacking up , please get that checked, the oil got finished too soon for a car that i only have 1 month in my possession as well as the water, , the oil is a big concern for me, please check that out

3. Radio screen is Dark no matter how much i adjust the light, i can't see the screen during the day the colour fades away during the day

4.Number plates need to be put on the vehicle, please email me the number plate as i need to update my insurance they have requested for it already.

my contact is ***

Regards Palnoca

Palnoca Massango <***> Tue, Nov 17, 2020, 2:47 PM to Gavin Hi

Please also advise regarding the logbook, i was also waiting for that

Regards Palnoca

Palnoca Massango <***> Fri, Nov 20, 2020, 12:46 PM to gavine Hi Gavin

I am really unhappy, you took my vehicle and only diagnosed it, what about my number plates, they were not put on my vehicle,

furthermore, the R300 petrol was not used for my personal courtesy, it was used up when my care was picked up the first time my car was collected by your people to put in the back door rubber which was actually not done, then on Wednesday my vehicle was collected and only checks were done and bought back, this is now really costing my pocket every time my car gets taken to finish off what you people should of done within the first week of purchasing this car, Monday you guys will collect my car and bring it back without compensating my petrol, I have informed Ajan on whatsapp regarding my Petrol on the 23rd of October when he bought the vehicle back, i have record on whatsapp, he informed me that he would speak to his manager and get back to me,

My other problem is the Wipes that are on the vehicle when I use them they comes off, each time i have to pull off on the side of the road to try fit them on as they get loose and start scratching the windscreen,

Please provide urgent feedback on all of my complaints as i need this sorted out with proper feedback from you as the Manager,

Regards Palnoca

Palnoca Massango <***> Feb 1, 2021, 10:41 AM to gavine Good day

Please note that I want to change the Nissan Juke Vehicle, that I recently bought from you, I have no faith and trust in that vehicle anymore due to the many complications pertaining with the vehicle, and for a first time car buyer I am unhappy, till date you have my vehicle in your possession with no updates at all I constantly have to make phone calls just to know the status of my vehicle, and the vehicle give to me as a curtsey vehicle is also not safe to drive at night because the lights don't work, the only lights that work are the bright lights,

I want to get another vehicle and this has to be a swop,

Please contact me with a way forward

Thank you

Regards Palnoca