Pathetic service

Management at car dealer ships are totally and utterly useless ,they get promoted to high authority with no s****s, my husband had also recently had a heated argument with Toyota Umhlanga , we had sent our car in for a service the service person was evette, only for it to come back with a dent and scratchers, the service department denied that they did it when the guy who received the car earlier confirmed there was no scratches and dents on the car, the principal Mark Van heerden who we were asked to speak to was of no help at all ,he denied everything aswell,and now we sitting with scratches and dents that we need to sort that was never there, so we had a shudder on the car after the service and I had booked the car in for a diagnostic, turns out as per Toyota the alignment was off, so if I dont do it with then it a R900 fee and if u do it's about R400 so I told them to go ahead with the alignment, when my husband gets there to collect the car he notice 41 km have been used as per the guy Josh they test drove the car once to find the fault when I husband spoke to the person in charge and told her how many ks have been used she said she will call him back to recalculate and make up a story for the kms used ,now she said they drove the car 3x when we spoke to someone else at the dealership they advised it should have only been driven once, my husband had a heated argument with mark about the dents and scratches and told him he was supposed to buy another vehicle from them but because of the service he will not, then mark said he will get the car sorted in Jan,my husband went the next day for the diagnostic test result s only to find out that there was alignment done only balancing and Toyota charged us for it.another heated argument with Mark and he blatantly said if we not happy we can go somewhere else , he even stood up for a fist fight, Toyota Umhlanga is utterly useless, they have no people s****s at all they sorak lies and cover up for each other, customers satisfaction is not what they pride in ,I am still going to take this to the highest levels because we have been having endless problems.s with them and getting no Joy.