They **** to us about service history

This was the email we sent to the manger at CMH Opel eastrand and its now 2 weeks later sent 2 other emails to ask for update also called him left a message to call us back as he were busy.

Hi Colin as per phone conversation we had on the 15 Feb 2019.

We perches the VW T6 Kombi at CMH East rand in May 2018 but was registered on Devon Hulpsentrum (G.E. Thomas) on the 31/5/2018

Kilometer reading 201000 as Janine Ramsamy advised that they are waiting for the service history as we ask her does this vehicle got a full service history (as advertised) and she said yes they must just get it from VW and that they will get it for us.

As you can see in the email attach and number of calls made to her we still haven’t received the service log book.

The Owner Devon Hulpsentrum (G.E. Thomas ) of the vehicle did received 2 months back a call for CHM costumer service to find out if she is happy where she address it with her that we are still waiting for the service record book.

She said that she will follow up.

Last week she got another call from CHM costumer service still addressing it with the lady and she advised that she will follow up for us.

Today my wife ask me to make a booking for the kombi at the garage for a service the mechanic ask me what was done on the kombi as he needs a service history to see what were down when.

So I call VW East Rand whom advise that the last service was done on the vehicle was on 135595 so I asked if they got any other history they advise that I must contact Newcastle VW what I have done.

They got the same information on record.

So we need the service history from 135595 till 201000 so what this is telling me is that there is no history on this vehicle. This vehicle was advertised with a full service history. Janine said because of the service history the bank will give me finance because the kilo’s was very high.