Very customer service from CMH Mazda Randburg and Mazda HQ

I wish to highlight to the attention of the public the appalling response received from Mazda HQ customer service after a complaint of non-refund of returned items to CMH Mazda Randburg. It appears to read that Alge Manje from Mazda customer service is stating customer's do not have any rights to return goods they are not happy with and likewise, Mazda must not be contacted if a customer has a dispute with a dealership. Here is Alge Manje response: "It The Parts Dept has already advised you that the part will not be taken back because of the value. It is up to yourselves to decide whether you will take it back or not. @Kene, this matter is not under Mazda SA`s control and respectfully request that you liaise with the dealer only. We do not have control or jurisdiction over financial transactions, irrespective of whether they are Mazda parts or not. Copying us in your correspondence will not help in any way