VERY BAD SERVICE:-(

On Saturday the 13.06.2020 I went to the dealer to get assistance on my car as I have a light on my dash board, but I was told I could not get assisted on the day and I was not even given a valid reason why but I assumed it was late for them to assist me as it was just after midday. Then the other gentlemen asked that I leave him with my details as I had told them my only chance to bring the car was on the day as I can not be away from work . The gentlemen then promised that they would get someone to come fetch my vehicle the following Monday at work as my work place is around their vicinity. Monday then comes, no one calls me, I decided to call and find out if our arrangement was still on, got through to 2 people before I could finally get through to the person that initially assisted me as it seemed like nobody cared. I had to explain my situation to each person I got through to until I finally got transferred to the gentlemen that initially assisted me and only then I learned that the gentlemen’s name was Ora. He advised that his in sales and that he had escalated the matter to the repair/service department for further assistance but to date (6 days later) I still have not heard anything from CMH MAZDA RANDBURG . I’VE NEVER EXPERIENCED SUCH BAD SERVICE EVER. SO DISAPPOINTING ☹☹☹