Service that BLEW my mind

Good day

I am going to be 110% honest as i do with all my reviews

I simply cant believe in 2023 in out time and era Exceptionally Excellent service like this exists still in SA

From the ladies that greet you professionally and with a processional way explaining everything in detail and booking in your vehicle and providing more options that is so convenient , wheel alignment , and also a polishing service

The courtesy's drop off service I was Amazed.. these guys dont need a GPS they have google build into their minds

the satisfactory of having my car repaired without any concerns knowing my car is getting the best of the business repairing my vehicle

Lets get down to business , I had an incident where I did take my Vehicle to a Dealership also a CMH branch that i am not going to name and shame for their bad service and the way they have cased cosmetic damage to my vehicle and cant assist me with a loan car and need 3 days to strip shock to diagnose and find the problem with the knocking sound in my car

I have phoned CMH Mazda Hatfield on 4th October 2023 explaining the challenges i face as I need a car to take my son to school and provide transport for my wife and myself to work as The other CMH branch could not assist ... The lady AT CMH Hatfield did take down my details and said she will have a word with the manager and see how they can accommodate me . being sceptic i thought nobody will be able to assist me .. was a few minutes my phone wrang and the lady did ask when i can come to the dealership and I have made arrangements to goo on the 5th as they have a loan vehicle for me , I was shocked at this to know that there is still people that actually care

I did meet the Branch manager Eugene Oberholzer and he was professional and explain that he has made a plan to assist me with a loan vehicle that gives me peace of mind to assist my family with transport I was BLOLWN away

I left and went back to work with the loan car , as I did go on with my life i was phoned by Eugene that they have found the problem its both my front shocks and they needed to be ordered in ,knowing that in SA all dealerships are expressive and my extended mother plan with my 3rd party doesnt cover shocks I know I am going to cry ,the quote was given to me knowing that I need OEM shocks as I want the dealership top fix my car and not a RMI approved mechanic , nothing against them But i know from experience these RMI approved workshops will never be able to provide a better part than OEM and the skill that a dealership mechanic has of the cars they work on every day , i asked for a discount , come on this is SA we need some leftovers for a dop and chop , The manager Eugene said he will try ang get me some discount , he will phone me back later ,awaiting for the call i received back in no time the price was decreased and manageable for me to pay happily for a OEM product , Approved the quote and they have ordered the parts and on 10 October I was phoned that my car was ready for collection , I went to the branch paid my account and was so happy to see my car ,my car was super clean inside and out and drives like a new car , the old shocks was in the boot I have tested them and they are beyond done

I really would recommend this dealership as my car is 5 years old and like to keep it on its regular services and in excellent condition ,they really went the extra mile for me as I was treated with respect and unbelievable excellent service

I would like to start thanking the ladies at reception for they friendliness and the way they treat customers as I have sit and observe like I asway do to see how staff treat they customers Thank you and keep up the professionalism and excellent work you are the face of the dealership and you take pride in what you do , Thank you

To the driver that drove me to work the 1st time i took my Car for its annual service a few months back I dont know your name but you my man are a genius to know the roads like the palm of you hands , Thank you for giving me a smooth ride in that CX60 will own one Definity as that car rides so smooth

To the mechanic that fixed my car , my friend for repairing my car and making my cx3 driving like the 1st time i drove it off the dealership floor your skill and professionalism is highly appreciated , Thank you

To the Manager Eugene you are a Superhero you have gone the extra mile and is a huge asset as you provided me with feedback and help when i needed it the most , I Thank God for all you people hoe has assister me in my time of need , may you all have a Awesome name and keep up the excellent work

Again Thank you All so much !