Poor After Sales Service

I took my car to CMH Mazda Hatfield for two things, boiling sound coming from the dashboard and a torn rubber on the driver’s seat on 29th August 2020 where I was told that it will take 2 days to sort it out and also requested that I be provided with a courtesy car. I was never contacted during the whole process and had to call in on Friday the 31st August 2020 to enquire about the vehicle and the courtesy car and the workshop manager by the name of Eugene promised to get back to me which never happened. Today I called him to enquire about the vehicle and he told me that I can come and collect the vehicle and only to find that the torn rubber has not been replaced and the said vehicle is used for business purposes. Please assist me in this regard and to cover my petrol expenses if I have to take the vehicle to the said dealership again. This is poor service.