BAD CUSTOMER SERVICES FOR CHM MAZDA

Good Day

I booked my car for a service on the 6 June 2019, I brought my car on the day for service and the lady at the service reception told me that my car would be services later. I agreed and thought that my car will be done by 4H00, unfortunately it was not done by then and no one in the company cares to let me know that they are still busy with my car. I had to call them several time to ask them to pick me up from work then I will wait for my car to be finished at their place but to my surprise they had only one driver to do the pick ups in Pretoria. I am amazed that a big company like that would only employee one driver to do the pick ups and you have to wait for him to make delivery of the first round of clients then, he has to drive again into town to pick up other clients from town to Hatfield. I am really unhappy about the customer service they are offering to their clients and also if they were over booked , why they didn't indicate that so that I make a booking with a clear vision that I will have to wait longer that anticipated and that would give me time to make plan for my kids to be picked up from school.

I am really unhappy CMH Mazda must hire more drivers and must be clear if they are over booked or not.