Pathetic Service!

I’m absolutely annoyed with the pathetic service that I have received from Mazda, On the 23rd December 2019 when I took my car in for a service I was told that I need to replace the undercover part of my car and a clip for the driver’s seat. From then I never heard from Mazda. On the 12th of February 2020 I asked my sister to go to Mazda to follow up on my order. She was advised that the parts arrived long time ago, the parts department was supposed to contact me, I can book the car in for fitment. On the 18th February 2020 I called Mazda and made a booking, and the car was booked for the 20th of February 2020, I dropped my car off at 08:00 am, waited an hour to get lift back, at 13:30 pm from Collin at parts department advising me that he can’t find my parts , between him and Phillip at the service department they is miscommunication.

At 13:45pm I spoke to a rude lady Rashika, who showed no interest in my case and she couldn’t put me through to Collin because his busy with stock taking...regardless that my car has been at Mazda from 08:00am , took my details and said she will ask the service manager to contact me, 15minutes later I called Rashika back as I had not been contacted , she said “ oh the service manager is in a meeting and I can’t help you” It is 14:15 my car is not fixed/ attended to and no one can assist me.

Also my battery has been giving me issues to the point that, I don’t understand how and why. The car is barely three years. I’ve had 3 consecutive incidences where the car won’t start at all. I’ve had to call roadside assist to my aid. The last time the car was brought in for service I made sure that, that is highlighted as a core issue to be addressed. I have these door rubbers that keep on falling off from the doors and your team doesn’t even bother to fix that..?

Your service is appalling, as a customer I’m tired of such shortfalls