NO FEEDBACK

<p>I bought a second hand Hyundai I10 at CMH Hatfield last year. I never received a manual with the car and could not look up about my services and dates...</p> <p>Raffeal, from whom I bought the car, told us that there is a service plan in place and the vehicle should be serviced every year or 15 000 km.</p> <p>As a year went by and I wanted to make sure about everything, I called them just to receive all the info. Raffeal does not work there any more and was connecvted with Johan van Niekerk. He first advised me Hyundai Nelspruit to find out, but they were unable to pick up my vehicle. Again I called and he told me to send him a mail with all the details of the vehicle, whereafter he will check on the system or call Hyundai in Pretoria and come back to me with feedback. I sent mails to him... On 12 May, the first one. One of the other sales persons called me the day after - out of the blue, without knowing anything about my query to Johan. He promised to drew my mail under Johan's attention and remind him to give me feedback. My following mail was on 15 May, and on 16 My the next one... Until now, not receiving ANYTHING FORM THEM, NO FEEDBACK, NO FOLLOW UP... NO NOTHING. And only if I have received all my booklets and details as I should have in the first place, all this effort should not even been necessary... but according to them, the previous lady lost her book of something...</p> <p>I have never recveived such poor follow up service in my life... In fact.... NO after sale service!! </p>