unacceptable level of service

<p>On the 26th of October 2016 i took my mother's car for service at Ford Edwin Swales near the bluff. From the moment of arrival i was never greeted by any member of staff. The only member of staff that was courteous was the man who held the door open for me on my way out after the driver waved his keys in my face to indicate it was time to go. They then further took the radio out of the car and assured me it would take 1 -2 weeks to fix the bluetooth. Its now been well over a month and I'm still waiting for simple bluetooth to be fixed on a brand new radio. What makes matters worse is that i was involved in a car accident a week later, the ENTIRE car went for repairs and is now back for over 2weeks but I'm still waiting for Ford Edwin Swales to figure out how to fix the bluetooth on a radio. </p> <p> </p> <p>It's extremely disappointing that we only get good service when servicing our other cars at Land Rover. Good service and consistency is something every brand should strive for across the board. Waiting for over a month after being told 2weeks is beyond unacceptable. I will never be using this branch of Ford again and i hope the well below average level of service doesn't happen everywhere. </p>