frustrating service

<p>My vehicle radio was removed as it was not working and sent for inspection in December 2016. Spoke to the booking clerk on numerous occasions who said he had not received a response, but would call me once he receives the radio. Called in early February 17, person who booked in the radio had resigned. Spoke to the booking department, said they would pass the query to the manager. After a week of calling and not having my calls returned by the manager, I was referred to the workshop manager. Spoke to him and was advised to send him an e -mail. After 2 mails and a week of waiting, I have had no response. It is now a month since I logged in the query and with no help thus far. This is frustrating and unprofessional, especially with all the bad publicity Ford is attracting. </p>