CMH FORD UMHLANGA

I bought a Ford kuga from cmh ford umhlanga in late September. After 1 week there was so much wrong with the vehicle I took it back for them to fix. The whole front suspension was replaced along with shocks, clutch and all new brakes put in. Also the faulty airbag light switch was fixed. On top of that, the auto stop-start didn't work, and even though I was told it had hill assist, by the sales team - the service floor-manager then told me that according to the diagnostics machine my car did NOT have hill assist! Strange how when I got it back and went through the settings I found it hill assist and switched it on myself. I drove 4 vehicles while they "fixed" mine. Then came the service! I took it in, still with a service plan, 1 day late and was told that it had expired; even though in writing I had confirmed I would be bringing it one day later than required. No assistance. They literally stared at me. 1 lady who actually bothered to help later, over the phone, promised to phone me back once tax season had calmed down...3 months later no phone call! My wheel started making a terrible noise (after the new breaks were put on) I pulled into the tyre shop in Ballito - and wow!!! My tyre nuts were so loose, that we took them off, BY HAND! I thought it was just me - but on passing through CMH again, another family were bringing there car back in, after a service - WITH A PART MISSING!!! Another noise has started from my wheels - despite calling 8 times in 1 day - I could get through to no one. When I did, I was promised my car would be fetched on Tuesday 4th ... on fri 7th they rocked up. I made it clear that my daughter and I who live alone rely on the car. I was told I would be given (yet another) courtesy car. After 4 more phone calls, from ME today. I was told, "sorry, we hadn't worked on your car, but your wheel bearing has utterly collapsed, and there is no courtesy vehicle for you". This, at 16:40pm. Not sure how to get anywhere this week end? I have exams and moderation to attend - but clearly FORD could care less about the needs of their customers, AS WELL as the customers themselves. DO NOT USE THIS BRANCH!!!!