Ford Edwinswales - Bad customer satisfaction

<p>Apon purchasing my vehicle as a first time buyer, i was instructed that i would have 2 free services as part of my service plan before it ended. I was given instructions after my first service to come back for my next service at 65000km. I followed this promptly even requesting more information and quotations to extend my service and warrentee plan. Apon arriving to get my final service as part of my service plan,i was surprised to find out that i was told i will be quoted as my service plan had expired at 60000km or the first week of Feb. I told the service agent that there must be some confusion as i was expecting my final service as part of my service plan. When i arrived to pick up my vehicle i was instructed to make a payment for this service as it was expired. I spoke to different individuals working at the branch and they too said i need to raise my case and fight to correct this. This morning i contacted the service manager Brandon who abruptly said "i dont know what you expect to happen did you read your book". I told him again that i was following instructions given to me by Ford but he without a care for my problem dismissed my claim and blamed me for not querying even though i told him i was following instructions and had previously requested service plan extension information months in advanced. I have paid for my service out of my own pocket unexpecetedly. I was given incorrect instructions and now when seeking to rectify this situation get dismissed as my fault. I am very disappointed and unhappy at this situation and how the service manager handled this situation. ********** 237</p>