Jaguar Umhlangha

On the 21st of January we took delivery of our brand new Jaguar F-Type. This car was specifically ordered and manufactured for us. In less than a month we experienced engine trouble. The car was delivered back to Jaguar Umhlangha. If we thought a brand new high performance car breaking down was devastating enough, we couldn't have been more sorely mistaken. The manner in which this dealership handled our issue was absolutely appalling. We were treated with the highest level of arrogance and disrespect. We had to go to the dealership to meet with the principle dealer unannounced because no one bothered to give the matter the urgent attention that it deserved. When we said that we wanted a new car, the principle dealer stated that it was their right to repair the car the first. When I called the ombudsman to report this matter, I was advised that I had 3 options: 1) refund 2) replacement 3) repair. This was when we realised that we were deliberately misled regarding our rights. why would anyone in their right mind decline a replacement and rather choose to repair a brand new car???We were promised that once the new engine arrived it would take approximately 10 days for the car to be sorted. Whenever we would call the workshop manager to find out about the progress, he would fabricate some story regarding the delays. I have never met a more arrogant and aggressive individual. Its shocking to say the least. We were then promised the car on the 24th March. When we called to confirm the day before, he decides to come clean and say that some bolt was damaged and they were sorting out. We tracked the vehicle location, only to find our brand new car on a ramp at a panelbeater, completely stripped. Fast forward to 94 days later, when the car was finally ready. On this particular day, we were not home. Our staff have been instructed to allow access onto our property only those who we have been expecting. Jaguar Umhlangha did not make any contact with us to inform us that our car would be delivered that day. Our video footage shows the driver park the car outside our gate and leave. is this how all clients are treated or just us??? Our puncture repair kit was removed from our car during repairs. To this day they have not returned it. Cars will break down whether brand new or used as there is an amount of human involvement, yes we get that. What I don't get, is the fact that a huge retailer like Jaguar Umhlangha could treat us in such a derogatory manner. We have purchased 3 Jaguars from this dealership and still have all of them. No amount of money or anything in this world could make up for how they have conducted themselves toward us. I will maintain that they are an absolute disgrace to the Jaguar brand. I would never ever recommend anyone to give your hard earned finances to this dealership where they are driven by greed, contempt, and lies. I would also like to mention that not once did even the CMH group contact us despite correspondence to them, nor did Jaguar South Africa take any care to ensure that as clients our concerns were taken care of. I have only been able to write this review now as i have finally decided to bring closure to this matter. We were extremely patient and understanding. We were way too nice and I believe we have been taken advantage of. I believe it is my right to share what we have endured. What should have been a most exciting experience in anyones life, was turned into an absolute nightmare by Jaguar Umhlanga.