Land Rover Menlyn Dealer Principle and Service Manager lies through their teeths!!!!!!!

After Six months, I have forced myself to name and shame Land Rover Menlyn, The Dealer Principle, Eric Vorster, the service manager, Cassie Du Toit and Range Rover/Land Rover South Africa.

My wife bought a brand new Evoque First Edition from Land Rover Menlyn in May 2020. In December 2021, we found out that rats nibbled her wiring and the car was towed in by Land Rover Menlyn. The assessor only came out beginning January 2022 and gave the go ahead for the car to be fix. For six months we have been **** to, promised and deceived. Every month when I followed up, I was told that the wiring harness has to come from UK and that it is on its way. They have promised from February that the harness is coming and that in the next couple of days the car will be fixed. On the 18 May 2022 after no one returned my call after I enquired, I insisted to speak to the DP, Eric Vorster. He promised me that he is now taking control over the situation. I asked for a full report on why it has taken so long. Up to now...he prefers to lie rather than give the facts. He confirmed that the harness has arrived and that he saw that they busy putting the harness in. This was confirmed by Mr Cassie du Toit, the service manager. Eric promised me that he will make sure that our car will get fixed in the next week and that I have to trust him especially after we have been messed around so much. He will be my go to person from now on. Needless to say, I have left in total of 7 messages and the 8 message I left on Thursday the 9 June 2022 whereby I insisted that he phones me as I'm now sick and tired. They then got Cassie to phone me who informed me that the car is finish and that they will do diagnostic test on the car on Friday the 10th June and on the latest, Monday the 13th June the car will be finished. No one communicated to me again. This morning I phoned Land Rover Menlyn, and insisted to speak to the DP. They put me on hold and after about a minute, they came back to say that he is busy and can't speak to me. I then asked for Cassie, and after a minute once again, I was told that he is also busy and can't talk to me. They knew why I was phoning and deliberately ignored me. I then told the receptionist on the phone that she can tell them that I'm on my way. When I arrived at Land Rover Menlyn, Cassie was in front, not busy and still has not returned my call, I walked to the Dealer Principal's office. He was busy with Land Rover Head office staff. I asked him why he has not returned any of my calls for the past 3 weeks, and his answer was he was busy. I then insisted that I see my car that they told me is finish. When I got to the car, the car was in pieces. I took a video and will also upload it. They **** to me again. After six months to be ****, and messed around like this is really not Ubuntu. I phoned Land Rover Head office as well after I left Menlyn Land Rover. Clearly the rotten runs right through from Head Office to the Menlyn Land Rover Branch. No one has even done the effort to contact me back.

I dare on record now that Land Rover South Africa and Land Rover Menlyn provides feedback on the wonderful service they have given and that it is standard practice for their Dealer Principles and Service Managers to lie to customers and to deceive them. I would like to put on record as well that no form of compensation in regard of a temporary vehicle or any form has ever been offered to me after six months.

All potential Land Rover of Range Rover car buyers....be aware, if you car goes to a Range Rover of Land Rover dealer, be prepared to wait 6 months for your car to fixed. I dare Range Rover/Land Rover to say that I'm lying. Be very careful of Land Rover Menlyn, If the DP and the service manager got caught out lying to a customer that bought a brand new car from them, they will lie to you again. Well done Range Rover/Land Rover. Your after service to customers show how good you are!!!!!!!!!!!!!!!!BAD BAD BAD BAD BAD BAD BAD BAD