No response

I had sent my motorbike in to be assessed since it had been in an accident, so my insurance needed quotes to understand the severity of the damage, as they always do. This was in July 2017. The bike was later picked up by the insurance company and sent for repairs. I received the motobike back but it had no number plate or license disk on the bike. I then sent the repairer an email requesting these particular items of which they responded saying that they did not receive them from Honda Sandton they only received the bike. I then emailed Honda Sandton and they said they did not have it but will check for it. I emailed both the repairer, insurer as well as Honda Sandton, the repairer and insurer both rep**** saying they had not recieved it from Honda. Honda Sandton then did not reply to the email. I emailed the Honda Sandton branch manager, Zain, but he could not be bothered and no response came from Honda at all. It is now the 1st of February 2018 and still no response nor an apology. I have been stopped by metro for not having these items on my motorbike and told my motobike shall be impounded as it is not roadworthy without those. Luckily for me the justice system just needs a 'cold drink' and you are on your way again. Such inconveniences really do not to be had when a company so large loses your items then decides to ignore you full out. Really that is not the way to go about with customer service. I still do not understand how my disk as well as the number plate were lost.