Honda The Glen

I bought a Honda C-RV from Honda The Glen end of June 2018. The day after I picked up the car there was a loud noise when starting the car and when turning the car. It turned out that it is the V-Belt that slips. I reported the problem the next day via e-mail (I mention e-mail to state that I do have proof of the conversation.) The sales person who assisted me with the purchase told me she would get back to me after speaking to her manager. after a couple of days, she told me to bring the vehicle back to them for inspection. So that is what I did. after about an hour they told me the slip is because the belt is new and it needs about 10 000km to seat properly (a new concept to me and about 15 other technicians including those at other Honda dealerships. ) So I was instructed to bring the vehicle back in that amount of time if the problem persists. At the end of Jan 2019, after the 10 000km was done and the problem persists, I phoned them to bring the problem to their attention once again. I was just told that the manager is very busy and he will phone me back when he has time....I am still waiting for the call. Since then I have taken the problem up with Honda SA who has spoken to the dealership and they just say they don't have any record of me complaining about the problem and considers the matter closed.

However, I do receive followup calls from their customer service every month asking if I am still happy with the vehicle that I bought and that I please refer friends and family to visit them and do a deal. No matter how many times I tell them that I am not happy with the after sales service and explain to them the problem they still don't lift a finger.

After almost a year trying them, to keep to their promise and their guarantee that law requires them to abide by and still ignores, here is my recommendation; I am now recommending friends and family and the general public to never do a deal with them, you are in for a shady deal.