CMH Honda the Glen - No integrity and bad customer service

I ordered parts and was told the parts had to be ordered and I would be required to pay upfront. I paid over R8k without any issue. I received the parts a week later and found that they where incorrect which is by no means the CMH honda's fault. But I returned the parts which was not used in condition i got them. I was told by Shaun parts manager that the refund would be done by wednesday of the coming week. I waited and nothing. i went back the following weekend and Shaun said it was his account department which was the issue and he would follow up with them on monday. I followed up with him on the wednesday and he was still awaiting feedback. Everytime I spoke to Shaun he came across as a person who really wanted to help me sort out my issue but nothing happened. He kept saying I am the client and he understands that R8k is alot of money to lose. He will make sure its sorted out. I kept trying to follow up and he started avoiding me. I then called the dealer principle and was told he would find out and call me back. He didnt I had to call back to talk to him and was told that the part was pending and they was checking if honda would accept the return. My family also followed up in person and was told the samething. I was not told this in the months leading up to this point. No feedback has been given since. In that time I had to source the parts from somewhere else and pay for it. They ***** money and got the parts also. They didnt bother to assist me in any way. I have never had such a bad experience with any other dealership. Bad communication and bad customer service. Honda is a great brand and I have owned many hondas over the years but this dealership gives honda a very bad name. I wouldnt recommend CMH Honda the glen to anyone ever.