Ripping customers off.

I thought I was doing the right thing by taking my car to Mekor Honda in Cape Town. I was not given a quote before I went in. I took my car in and about three hour later I was given a quote. I was horrified at the price but how my car was there and had no way of getting back to collect my car if I chose not to have it serviced, they then told me that they would need to change the Brakes and pads and the did not have parts in stock, but it would cost another R5000. So now were looking at over R15000 for a service. After moaning and making a fuss they reduce the amount slightly. The manager of the service department was not available but after about five days when I called back and did speak to him, he said I had actually got a great deal. Well, they have lost me as a customer, and I most certainly will never recommend them to anyone. I was looking at a car in their showroom in the morning but will not by another car from them. My car does drive nicely so they did a good job but to ******* clients like that is not fair.