Bad service

I am not happy with the level of service I am currently experiencing at Honda Hatfield. My car was originaly booked for a service on Friday 12 April. On Thursday morning the turbo on the car started making a siren like noise. I phoned the dealership and explained the problem. I asked if I should still bring it in to them or take it to an independent specialist, I was told to bring it to Honda.

On Friday morning at around 10 the dealership phoned to let me know that the service was done. They also told me that there was an air leak on the turbo and that they would send me a quote for the repairs. After having to phone them 3 times myself on Friday I was told that they would have to keep the car till Monday.

It is now Monday 13:24 and after having to phone the dealer 3 times again I am told that they will have to send the car to an independent specialist themselves as Honda can not find the problem. Why was I told to take my Honda to the Honda dealership in the first place if they dont specialise in Honda turbos as the workshop manager claims?

I feel let down and I also feel that Honda is wasting my time.

I am currently still waiting for further feedback from the dealer.