Worst service ever received
<p>My Ford Kuga has been at Ford Hatfield for 6 weeks now!</p> <p> </p> <p>It was making a scratching sound when we changed gears. I took it in. I got the car back two days later making the same sound. The workshop manager said it sounded like a rattle and said its fine to drive. I was not happy driving the car so I took it back for them to recheck. My service advisor Megan then finally told me the gearbox needed to be replaced. I was sitting carless for two weeks when I phoned and said that I demand a loan car. In the two weeks I was phone twice for an update saying Ford will send a technician.</p> <p> </p> <p>Megan referred me to Jeanette (the service manager) whom has been even more useless. I can NEVER get hold of her. Two weeks ago I contacted Ford customer care and they just keep telling me that they cannot get hold of Jeanette. They are supposed to help and take this further.</p> <p> </p> <p>Jeanette eventually phoned last week and said the gearbox has been approved and it will be there Monday at the latest and 2 days for fitment.</p> <p> </p> <p>Today after 6 weeks of them having my car Megan phoned me and had a new story that the gear box will be here next week and I will have my car. </p> <p> </p> <p>Being fed up I tried to phone Jeanette - Surprise Surprise - NO Answer! I demanded to speak to her supervisor. Ralph answered the phone, I told him my story. He said it is unacceptable and he will phone Ford SA and phone me back this afternoon. I am still waiting!!!</p> <p> </p> <p>Can someone PLEASE help me get my car fixed and bac****!</p>