Worst service!

Please take note these complaints were directed to management twice with no feedback whatsoever. Not even acknowledgement. When booking the vehicle I first requested my wheel alignment to be done and explicitly stated that when I drive approximately 120km/h I can feel something is wrong (The main reason I brought in my car) I was told there is a special and the wheel alignment will be done. Right before payment, I noticed on the job card no wheel alignment was done. I asked the advisor and she said they didn't do it because they have to take it to an external provider. She further told me the dealership has a markup of 40% so it will be cheaper if I take it directly to a provider (what a pathetic attempt to cover no service). This is unprofessional, to say the least. I do not have time to take it to another provider and I need to travel with my vehicle. I was quoted an amount of aprox. R1900 for my service when booking in, the next day the price was double, aprox. R3800, for the service alone. I had to first convince the advisor that this is not acceptable and she had to sort it out. I was given a long list of small things that need flushing and I don't know what to improve my car performance, including my windscreen wipers that need replacing. Something I knew did not need replacing! This was confirmed after the service again. The service advisor phoned me to inform me my vehicle is ready for collection, I told her I will be there in half an hour. When I got there I had to wait another 45 minutes for the vehicle because the documentation and invoicing wasn't ready yet. In 2017 I was told there is a campaign to replace the steering hose but they don't have the parts. In 2018 I was told it was replaced with the service. Now in 2019 I was told again it was replaced. The service advisor could not explain how this is possible.